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Discover exceptional assistance with Tecnet Helpdesk.

With a team of experts dedicated to your success, we guarantee top-notch support tailored to the specific needs of your company.

Secure Storage

Eliminates the risks associated with local storage by providing advanced encryption and data protection.

Accessibility and Export

Ensures long-term availability of documents and export facilities in situations of audit or litigation.

Safety and Efficiency

Maximum safety and efficiency in transferring fiscal documents, with guaranteed compliance and confidentiality in accredited data centers.

Tecnet Helpdesk platform

The Tecnet Helpdesk platform supports you and helps you visualize the processing, resolution, and closure time of your requests.
Additionally, you have the possibility to share requests and related information with your colleagues. Moreover, the platform facilitates real-time dialogue with our support agents.

Helpdesk
Standard
FREE
Features
  • Request History
  • Request SLA
  • Dedicated Section
  • Dedicated Workflow
Included
Helpdesk
Entry
Customized Rate
Features
  • Request History
  • Request SLA
  • Dedicated Section
  • Dedicated Workflow
Request a Quote
Helpdesk
Premium
Customized Rate
Features
  • Request History
  • Request SLA
  • Dedicated Section
  • Dedicated Workflow
Request a Quote
HAVE QUESTIONS ABOUT TECNET SERVICES?

FAQs

The adaptability and security provided by Tecnet e-Archive® together with Comtec Net's expertise in electronic archiving position the service as an indispensable tool for modern businesses, ensuring a smooth transition to complete digitalization of business processes.

You can enroll in the Tecnet Helpdesk platform via email by sending a message to helpdesk@tecnet.ro. Subsequently, you will receive an automated email for registration.

Yes, within the platform, you can view all interactions you've had with the support team, the resolution time of requests, as well as the feedback provided for each interaction.

Absolutely no costs. The use of the platform does not involve any expenses for the standard type of support provided according to the service contract.

The Tecnet Helpdesk platform supports you and helps you visualize the processing, resolution, and closure time of your requests. Additionally, you have the possibility to share requests and related information with your colleagues. Moreover, the platform facilitates real-time dialogue with our support agents.

Begin using the
Tecnet Helpdesk

You can consult the user manual here:

View Manual
For more than three decades, we have been at the forefront of modernizing and innovating the distribution chain management in Romania. Since 1992, Comtec Net was founded with the vision of revolutionizing the way in which B2B partners interact, adapting and integrating advanced technologies to the market’s needs.

Our activity is dedicated to supporting brave digital transformation initiatives, providing top notch services and professional support. Together, we build digital bridges, opening the way to business success.
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